Hotel Vellir
"The service is well organized in every way; it is handled by professionals, and I would give it my highest recommendation."
Eiríkur Hilmarsson, Managing Director
Streamlining Night Operations with GODO Growth’s Phone Support
Hotel Vellir, located in the suburb of Hafnarfjörður, Iceland, has been operating since 2015. The hotel serves a diverse range of guests, including group travelers, business visitors, and individual tourists. Given its proximity to the airport and major companies such as Icelandair, Hotel Vellir is well-positioned to accommodate both airport-bound guests and local corporate clients. The hotel began using GODO Property in 2021 and expanded the partnership in 2022 by adopting GODO Growth’s night phone service to support its new self-check-in model.
In the wake of the COVID-19 pandemic, the hotel made a significant operational shift. Overnight staffing was phased out and replaced with a self-check-in system, allowing guests to access their room keys from a secure lockbox using access codes sent in advance. This change required dependable after-hours phone support to handle any guest issues, particularly when access codes were not received due to missing contact information. Hotel Vellir chose GODO Growth to provide this vital service. Eiríkur Hilmarsson, the managing director, highlighted that “The service is well organized in every way; it is handled by professionals, and I would give it my highest recommendation.”
Since the partnership began nearly three years ago, GODO Growth has delivered a consistently smooth experience. Most guests check in without any issues, and in the rare instances when problems do arise, they are handled quickly and efficiently. Guests have responded positively to the simplicity of the check-in process, which typically takes only a few minutes.
The shift to self-check-in, supported by GODO Growth’s after-hours phone service, has brought lasting benefits to Hotel Vellir. The hotel has saved time and resources by eliminating overnight shifts. The managing director considers the decision to outsource the night phone service a complete success and continues to praise the reliability and professionalism of the GODO Growth team.